What is the processing time for an order prior to shipping?
All orders shipping to a U.S. address require 3-5 business days processing prior to shipping. Orders that include custom printed products may require 3 additional days processing prior to shipping. International orders will require additional processing time.
What are your shipping rates?
Our shipping & handling rates are calculated at the current USPS & FedEx retail pricing based on the delivery address and products ordered. We do not directly control our shipping/handling rates and therefore can not make adjustments. Forward Merch may or may not offer free shipping on qualified orders.
How can I track my package?
Once your product ships, you will receive a shipping confirmation email that will include tracking information. Please allow 24 hours for the tracking number to be activated within the shipping service system.
Depending on the processing time for your order, it may take up to 5 days after placing your order before you receive a shipping confirmation email. There may be additional delays for select orders and international shipments.
Can I combine multiple orders into a single shipment?
Multiple orders cannot be combined into a single shipment. Orders are processed and shipped as placed.
Will FedEx deliver to a P.O. Box?
P.O. Box orders will ship via FedEx SmartPost. Please allow additional transit times for delivery.
I didn’t receive my order because the delivery address is incorrect.
Orders that are delivered to an address that was incorrectly input by a customer during check out will not be replaced or refunded. It is the customer’s responsibility to double check that their shipping address has been entered correctly.
Orders that are returned to Forward Merch as undeliverable due to an incorrect address supplied by the customer will be refunded within 2 weeks, less the shipping/handling costs, unless other arrangements for reshipping have been made.
Orders that are delivered to an incorrect address or returned to Forward Merch due to an error on our part, will be reshipped.
The tracking number indicates that my order was delivered, but I didn’t receive my package.
Forward Merch is not responsible for packages after they have been delivered. We cannot replace or refund orders that have gone missing after the tracking information shows they have been delivered.
You may contact the shipping carrier to see if they can provide additional information regarding your shipment.
We also suggest checking with neighbors to see if they picked up the package.
Please note that all shipping times are based upon when the order leaves our warehouse. There will be 3-5 business days processing in our warehouse before the order ships and these transit times take effect.
U.S Shipping Options:
United States Postal Service:
First Class Mail – 2-7 days after ship date
Priority Mail – 2-3 days after ship date
Priority Mail Express – 1-2 days after ship date
FedEx: (Not available to all locations; restrictions may apply; additional transit time to AK & HI)
Standard Overnight – 1 business day after ship date
2 Day – 2 business days after ship date
Express Saver – 3 days after ship date
Ground – 1 to 5 business days after ship date (Commercial addresses only)
Home Delivery – 2 to 6 business days after ship date (Residential addresses only)
Smart Post – 2 to 8 business days after ship date (Additional shipping time to PO Box & Military Boxes: 5 to 12 days)
*Select orders may require additional processing time; Transit times are only estimates; Orders shipped Priority Mail, Ground, Home Delivery, or Smart Post, delivery may be 2 to 4 weeks after placing your order.
*Regardless of shipment method, once your package is in transit, delivery may be delayed due to inclement weather and other issues outside of our control that may occur along the shipment route. We are not responsible for delivery delays after your order has shipped from our warehouse.
International Shipping Options:
United States Postal Service:
International First Class – international transit times are variable
International Priority – international transit times are variable
International Economy – International transit times are variable. Typically 4-6 business days after ship date.
Please note that, in addition to the shipping charge, customers shipping to locations outside the U.S. are responsible for paying all costs associated with importing the order, including all duties, taxes, and/or fees. The listed shipping cost only covers the actual shipment costs.
Your international order may contain items that are prohibited embargo restrictions. Check with your local customs office regarding your current importation laws prior to placing your order. We are not responsible for merchandise that is confiscated by the importation authorities
All sales are final. No returns or exchanges. No refunds, including orders for which you are unable or unwilling to the pay the duties & taxes required by your government. We are not responsible for international orders once they have been shipped.